Support

Our Platform Managers get you set up, launched and connected to your tenants.

Your Platform Manager

When you join Lane, you get a designated Platform Manager to guide you through the entire process so you can navigate Lane with ease—whether you’re a tech whiz or a complete novice.

We also offer extensive how-to videos on everything from managing dashboards to creating content to publishing notices.

 

 

Reporting

Your Platform Manager will give you reports in your KPIs and adoptions statistics. Using that information, they'll optimize your platform so that you get the best ROI.

Community Building

Your dedicated Platform Manager can take the lead reaching out to your community to find the best content for your users. Platform Managers can source and share relevant information, news, and special events on your platform.

Ongoing Support

Our Platform Manager offer ongoing technical support and adoption strategies. Designed to increase and maintain platform adoption, improve engagement and provide you the best ROI—the program ensures you’re set you up for ongoing success, and that your team is trained to confidently operate Lane with the help of our experts.

Support Packages

From a single building to a national portfolio Platform Managers are here to help

 

Your Platform Manager can source, develop and build timely, locally relevant content for your platform which reflects your tenants’ needs and corporate values. An extension of your team your Platform Manager will work closely with  your retailers and other key players to ensure everyone is maximizing the impact of Lane on your building and tenants.

Single Property

$500 per Month
  • Bi-weekly status meeting
  • Online support
  • Recreate existing building communications on Lane
  • Provide support and guidance on adoption and engagement strategies
  • Consult on sourcing content, contesting, surveys and building communications

Full Portfolio - Tier 1

$1,500 per Month
  • Bi-weekly status meetings
  • Quarterly goals reporting
  • Online support
  • Recreate existing building communications on Lane
  • Provide support and guidance on adoption and engagement strategies
  • Develop and build custom content cards based on your direction
  • Scheduled Posts: Community News, Events, Updates, Notices, Contests, Surveys

Full Portfolio - Tier 2

$3,000 per Month
  • Weekly status meetings
  • Monthly goals reporting
  • Online support
  • Recreate existing building communications on Lane
  • Provide support and guidance on adoption and engagement strategies
  • Develop and build custom content cards based on your direction
  • Scheduled Posts: Community News, Events, Updates, Notices, Contests, Surveys
  • Regularly work with your retailers to develop their content

Support Portal

Lane Web Portal How-to Videos

Lane Content How-to Videos

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Head Office

1 Yonge Street
Suite 1801
Toronto, Ontario
M5E 1W7

King West

#1 - 46 Stewart Street
Toronto, Ontario
M5V 1H6