- INTRODUCTION AND OUR ROLE
1.1. Company details Lane is a company registered in Ontario, Canada with registered company number 002419614, whose registered office is at 124 Merton St, Toronto, Ontario, Canada M4S 2Z2.
1.2. Service We provide a way for you to create orders (“Orders”) so that we can purchase products (“Products”) from vendors (“Vendors”) displayed on the App, for you.
1.3. Vendor actions and omissions: The legal contract for the supply and purchase of Products is between Us and the Vendor that you place your Order with; and also between you and Us for the Order that you placed. However, we have no control over the actions or omissions of any Vendors. Without limiting the generality of the foregoing, you acknowledge and accept the following by using the App:
1.3.1. We do not give any undertaking that the Products ordered from any Vendor through the App will be of satisfactory quality or suitable for your purpose and we disclaim any such warranties.
1.3.2. Estimated times for pick-up are provided by the Vendors and are only estimates. Neither we nor the Vendors guarantee that Orders will be available for pick-up within the estimated times.
1.3.3. We encourage all our Vendor to accept all Orders and to communicate any rejection promptly, and we will notify you as soon as reasonably practicable if a Vendor rejects your Order. However, we do not guarantee that Vendor will accept all Orders, and Vendor have the discretion to reject Orders at any time because they are too busy, due to weather conditions or for any other reason.
1.3.4. The foregoing disclaimers do not affect your statutory rights against any Restaurant.
1.4. Exclusion of terms: We provide you with access to the App and Service on the basis that, to the maximum extent permitted by law, we exclude all representations, warranties, conditions, undertakings and other terms in relation to the App and Service (including any representations, warranties, conditions, undertakings and other terms which might otherwise apply to the App or Service, or be otherwise implied or incorporated into these Terms, by statute, common law or otherwise ).
- YOUR STATUS
2.1. Capacity and age By placing an Order through the App, you warrant that:
2.1.1. You are legally capable of entering into binding contracts; and
2.1.2. You are at least 18 years old.
- HOW TO MAKE AN ORDER AND HOW IT IS PROCESSED
3.1. Compiling your Order: Once you have selected the Products you wish to order from the menu of your chosen Vendor and provided the other required information, you will be given the opportunity to submit your Order by clicking or selecting the “Order” or similar button.
3.2. Processing your Order: On receipt of your Order, we will begin processing it by sending it to the relevant Vendor and will notify you by email, SMS, or mobile push notification that your Order has been received and is being processed.
3.2. Accepting your Order: On receipt of your Order by the relevant Vendor, the Vendor can choose to accept the order or reject it. We will notify you by email, SMS, or mobile push notification that your Order has been accepted (“Accepted Order”) and is being prepared, or that it has been rejected (“Rejected Order”). Payment is processed once your order is accepted by the Vendor and this point it becomes an Accepted Order.
3.3 Rejected Orders: If a Vendor chooses to reject your order we will notify you by email, SMS, or mobile push notification that your Order has been rejected. No payment will have been processed.
3.4. Amending or cancelling your Order: Once you have submitted your Order you can cancel or amend your order up until the point at which a Vendor Accepts or Rejects it. If you wish to change or cancel your Order, you can use the “Cancel” or similar button or contact us directly; however, there is no guarantee that we will be able to cancel your order as the Vendor may have Accepted or Rejected during this time.
3.5. Payment authorisation: Where any payment you make is not authorised, your Order will not be processed by the relevant Vendor.
3.6. Pick-up of your Order: Estimated times for pick-ups are provided by the Vendors and are only estimates. Neither we nor the Vendors guarantee that Orders will be available for pick-up within the estimated times.
3.7. Order ahead times: Orders may only be made up to 4-hours ahead, on the same day, of a desired pick-up time. Orders made for a longer period of time will be rejected.
- PRICE AND PAYMENT
5.1. Sales tax and payment costs: Prices will be as quoted on the App. These prices will have applicable sales taxes applied.
5.2. Payment: Once an Order is Approved by the relevant Vendor, the payment will be proccessed.
- CUSTOMER CARE
6.1. General: If you are having any problems with your Order, our Customer Care team will try to assist you where possible (subject to resource availability) You can contact our Customer Care team by clicking or selecting the “Need help?”, “Help” or similar button or by calling the telephone number shown on the App.
6.2. Questions about your Order: If your Order is taking longer than expected or you have any other problems with your Order that you are unable to resolve directly with the Vendor, you can contact our Customer Care Team as described above and one of our Customer Care Advisers will attempt to contact the Vendor order to follow up on your query.
6.3. Complaints or feedback: In the event that you are dissatisfied with the quality of any Products or the service provided by a Vendor, please consider providing feedback in the form of ratings, comments and reviews on the App to reflect your experience. The reviews are an important part of our quality control process.
6.4. Compensation: If you are dissatisfied with the quality of any Products or the service provided by a Vendor and wish to seek a refund, contact our Customer Care Team within 24 hours of placing your Order we will issue a refund. However, we reserve the right to discontinue our service or prohibit use of our service to you if there are repeated uses of this Refund that we find unwarranted.